Browse the FAQ


Chat us on if you have any other questions. Updated: January 10, 2023

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Quick Change?

Ship early, cancel order, add/remove/replace books, etc.

Product FAQs

Yup. If you wish to buy Japanese books, please visit our CDJapan order form

No. It is a general misconception that all books are sealed, but the publisher only seal books with explicit content. The bookstore is the one sealing the books. If displayed at our physical store, we're sealing them to avoid wear and tear from those touching it.

$9.99. The price of every manga is printed on the back cover and we abide by this price, +$1, converted to peso, rounded. If we follow the exchange rate of $1 = ₱56, then a $9.99 book costs ₱616.

Yes. Actually, we can order and sell any possible book, manga or not. You may chat us about this.

Yes, for books that are still 30 days away from their release date. If it's past that, we cannot open pre-orders anymore, but you can strike a chance for on-hand extras.

Yes, it's open, but once it reached more than 200 days of no news about its stock, you'll receive an email asking if you wish to cancel or extend it.


Either it's sold out from us, the supplier, or it's a US-exclusive book that we unfortunately cannot restock anymore.

Yes, as long as it's licensed in English print. Just chat us.

Yes. Please chat us on our website or Shopee.

We can definitely curate you a short three-book list depending on what you're looking for, just chat us!

Account FAQs

Yes. Please register at You may use your email or register using your SNS account.

On the log-in page, kindly select Forgot your password' input your email, and a reset password email will be sent to you. Otherwise, you may request this on the Request Support page.

Let us know on the Request Support page by selecting Change email then enter your old email or one of your order IDs, as well as your new email.

Kindly inform us through the Request Support form so we could check or chat us.

Do chat us.

You may either... - Once logged in, go to your account page and visit the Address section -or- - Once logged in, go directly to -or- - Send us a request at the Request Support Form -or- - Chat us

Yes, should they notoriously breach our Terms of Use.

Cart FAQs

Yes. Please register at

Once registered and logged in, just add to cart your favorite books to your cart, enter your shipping and payment details, and you're done!

Yes. You may visit our Shopee at where select on-hands and extra Japanese books are posted. You can also visit our physical store or attend our convention booths!

Yes. This was prohibited before but restrictions are now lifted.

Yes. Let us know if it's bound to an office address. If you want to specifically consolidate it with other orders, if you wish to have no bookmarks included or if you want to include a greeting for someone else.

Yes, as long as you're logged in and you open it again on the same browser and device.

Nope. Orders should be placed.

Payment FAQs

Credit/debit cards, GCash, PayPal, Maya, ShopeePay, bank transfer, GrabPay, BPI direct deposit, Palawan Express, BillEase, Atome, in-house Tingi method (max. P2000 order, P100 DP, 0% interest), Cash (in-store) We also cater cash-on-deliveries (COD) which means you will be charged by the rider upon delivery. Take note that we reserve the right to decline COD orders if they're too risky.

Please chat us your receipt if not on

The item's price is all-in, just add your local shipping fee.

If you have a BillEase account, you can use BillEase for installments (online only). If you have an Atome account, you can use Atome for installments (also works in-store). Or use our in-house tingi method for an order less than ₱2000. Just pay ₱100 downpayment and pay the rest anytime within a 6-month deadline, 0% interest, otherwise it will be canceled without refund.

Shipping FAQs

At the moment, we only ship within the Philippines.

Not anymore.

GoGo Xpress - ships 2-7 days depending on your location; some areas are not covered J&T Express - ships 3-14 days depending on your location Grab/Lalamove/Borzo - just select Pick-up upon checkout and chat us so we can track it in real time

It varies per weight and location. Kindly utilize our shipping calculator found on your cart page (

Same-day delivery is when you book a rider via Grab/Lalamove/Borzo to pick up your order from us. You will pay for the delivery fees to the rider. At the moment, this is not supported.

This depends on the quantity of books. One book is just packed in a bubble mailer, 2-3 books in a slim box with air columns around it, while 4+ in larger boxes also with air columns around it.

You will get a bookmark per parcel.

Consolidation is combined shipping. If you have more than one order over the span of a few weeks/months and the books on those order are acquired at different times, we'll ship those acquired together to save on shipping.

Yes. If your refund hasn't reflected, chat us.

Yes, we offer exchanges for books that are unreadable or have missing pages, misprint, and other major damages that the customer was not informed about. Additionally, we exchange incorrectly-shipped books, just let us know through the request form so it will be handled right away. However, anything else, we don't exchange them.

Order FAQs

For more information, please visit the Order Status page

You will receive a confirmation email the moment you place it. Please ensure you have your correct email address used when creating your account. For backorders and pre-orders, you will receive another email after the order confirmation email. If you haven't received anything, please chat us.

If it's on-hand or acquired, it will be shipped the next weekday, which, depending on your location, should be delivered in a week.

For on-hand orders, yes and yes.

Yes, please request it on the Support Form or chat us.

You must be logged in here and visit the Order Status page.

Please contact us through the Support Form or chat us.

Please contact us through the Support Form or chat us.

Please chat us so we can check.

Please chat us so we can check.

Please wait for another text/email within the next 24 hours in case it was a mistake, otherwise, let us know through chat.

Bonbon FAQs

These are what Tankobonbon's points are called.

You will see this on the left side of the top bar at the very top part of the site. Click on it to open the Bonbons page.

For every peso spent is equivalent to 1 Bonbon. For damage compensations, Bonbon points are given.

To redeem Bonbons, just click on the Bonbon menu at the very top-left of the site, and click Redeem. You'll be able to redeem discount codes and free shipping coupons.

Just let us know on the Request Support page your email address and we'll refund all unused Bonbons, or just chat us.

CDJapan FAQs

Any books, calendars, or magazines that are in Japanese.

Just go to our CDJapan order page and instructions are written there for you to follow :) But essentially, just copy the links from CDJapan and paste it on the form. The payment in peso will be calculated on the form.

Not at the moment, but we'll announce when it's up and open!

Tankobonbon FAQs

We're a family-owned independent bookstore, although all operations are mainly done by one person—the owner, no other staff.

Yes, visit for more info.

Nope and not in the near future.

No. Our books are direct as we're an official distributor.


Sometimes, and if we do, they're posted on our social media.

Physical store: Weekdays: 1PM to 8PM Weekends: 9AM to 8PM Online: We'll respond as soon as we've read it.

We recommend reading our Knowledge Base that acts as the glossary of everything around here.

Our lines are closed for front-end consumers, please contact us via chat/form/email instead.

Please chat us or email us at

Nope. We do not have advertisements on any of our sites and we're not open for them.